It's astonishing that this company remains operational given the poor quality of their customer service. We didn't check reviews beforehand, focusing solely on the price. I was approved quickly, but my wife's application was denied due to missing information—like her Medicare number, date of birth, and address. She provided the necessary details over the phone a week before the deadline, but they failed to record it, resulting in a rejection. They admitted their mistake but refused to correct it. Although one representative attempted to file a grievance for us, it led to nothing. Many staff members seemed to be overseas, making communication difficult, despite their efforts. The call transfer and hold processes were amusingly ineffective. Their training and business practices are baffling; they should have gone out of business by now.
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WellCare Health Plans, Inc. began operations in 1985 and is based in Tampa, Florida.