The customer service staff are completely ineffective. In response to denials for brand-name medications, they simply put you on hold multiple times to read from scripts that don't clarify their position. The company frequently changes coverage policies mid-year, knowing there's little recourse for customers. They disregard doctors' orders for brand-name medications, even when patients have followed their protocols with generics. They then insist on trying multiple generics, even if only one is available and has been unsuccessful. This leaves customers in a tough spot, needing medications that have worked for them for years, only to face new obstacles. It's simply deceitful.
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WellCare Health Plans, Inc. began operations in 1985 and is based in Tampa, Florida.