Overall, I find the service to be quite good. They offer a variety of quality brands that can be difficult to find elsewhere, and the pricing is reasonable. However, my experience hasn't been entirely smooth. More than half of my orders have had issues, such as missing items or broken glass jars, which means I have to deal with cleanup and verify each order. It's frustrating to have to frequently reach out regarding damaged goods, especially considering the annual membership fee. The support team is responsive and does issue refunds for the affected items, along with some credits as an apology, which I appreciate. Yet, the problems persist despite assurances of improved packaging. With two babies at home, it's essential for my items to arrive in good condition without the added hassle.
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