I've been a long-time customer of their products, which genuinely deliver on their promises. However, I've noticed a significant decline in customer service. Responses to emails regarding delays are slow, and live chat support is often unavailable during business hours, indicating possible outsourcing. They've also changed their rewards program, making it less rewarding for one-off purchases. Additionally, their persistent email marketing is overwhelming and detracts from the brand's wellness image. It's disappointing to see a focus on profit over customer care.
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The pioneer of ingestible wellness. WelleCo is an Australian born company, founded in 2014 by Elle Macpherson as a result of her own personal wellness journey and discoveries. Our carefully curated collection of wellness solutions is underpinned by Elle’s philosophy that, with wellness, you can live the life you’d only dreamed of living. Feeling strong and alive, capable and confident. WelleCo is committed to empowering you to own your wellness journey. Naturally.See more
