I contacted Wellness Pet Food with a polite request that their 50 pack box of Whimzees Rice Bones and their 18 pack box of Veggie Ears might be more individual in appearance as I'd received a box of each from one of their retailers rather than the 2 boxes of Rice Bones I'd ordered (see my scathing SuperPet review for details!). The contact at Wellness couldn't have been nicer: - provided me with a list of their other UK retailers, assured me the details of the case would be provided to the UK sales manager and asked for my address so they could send me a "little gift" - which made my day, as I'd really been feeling miffed by SuperPet's attitude. It had been SuperPet's mistake, but they did the bare minimum in response and were thoroughly unpleasant to communicate with into the bargain (I later checked their Trustpilot reviews ... it's a common theme!). Well, the "little gift" arrived from Wellness Pet today ... and it was very generous. I won't go into detail, but suffice to say my dog is no longer 'out of pocket' on the chews front, scored some training treats, too, and even my cats got a wee something :) . They must have clocked one of my cats in the photo of the two boxes I sent to them and how they'd been packaged cellophaned together ... he is the nosiest of my cats and usually contrives to photobomb things I'm trying to photograph!That's been the nicest thing that's happened to me in a while - I didn't think companies were like this in this day and age. They didn't have to do that - it wasn't their mistake.Also to mention: I've been buying the Whimzees Rice Bones now for over a decade; covering two of my own dogs and also my Romanian foster dogs ... all of whom adore(d) the product. Big thumbs up - highly recommended!
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