Good morning,
I have made a purchase of a set of 4 pillowcases the day 14 of January and the order number is #25751.
My package has never arrived and it has returned back to your address. 9 days ago I asked to refund the amount that I spent because I have never received my items but at the moment I haven’t still received the refund.
I have sent numerous email and call a lot of time. I have spoken with Patrick and Kabila at the assistance. They told me that they will proceed with the refund. This is the email that Patrick sent me by your assistance email on date 09/02.
“Hello,
Following our phone conversation
We confirm that your package has been returned to the sender by the carrier DPD.
Following this return, we will proceed with the full refund of your order. This will be made according to the initial payment method and will be visible in your account within a few days, depending on bank deadlines.
We are sorry for the inconvenience caused and remain at your disposal for any further information.
Sincerely,
Patrick“
Could you please check the issue and give me the refund? Otherwise I have to follow legal procedures.
Thank you.
Gianluca
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Wellness Theories est une marque dédiée au bien-être, à la santé et à la beauté. Nous proposons une sélection premium de produits innovants : soie de mûrier haut de gamme aux vertus naturelles pour la peau et les cheveux, compléments alimentaires formulés en France pour optimiser la santé de l’intérieur, et soins cosmétiques ciblés. Notre mission : offrir des solutions efficaces, élégantes et accessibles, qui améliorent réellement le quotidien.
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