The way banks conduct face-to-face business hasn’t evolved since their beginnings. I am currently waiting in a branch and have been in line for 15 minutes, likely to wait another 10 before reaching the ONE teller available after a holiday. There are at least two other employees doing various tasks, yet they’re not assisting customers. All I needed was a money order. Being from out of town, I relied on this being the closest bank. Had I known, I would have steered clear. When I finally got to the counter, I was told they couldn’t sell me a money order without an account. It's time for banks to reconsider their practices and focus more on customer needs.
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