day I had the most horrible experience with Wells Fargo after being a loyal customer for 25 years. An employee cancelled my debit card against my wishes, even after I told her not to and asked to be transferred to her manager. She refused and cancelled it anyway.Another employee later told me my card wasn’t cancelled, but when I went to buy dinner, it was declined because the card had in fact been cancelled. When I called back, I got conflicting information again, and now I’m left without a debit card for 7 days. I asked if it could be overnighted, and was told no.This is not the Wells Fargo I used to know. Their customer service has become horrible—no one took responsibility, no one apologized, and no one tried to fix the situation quickly. Now I not only have no access to my card, but I also have to update every single monthly payment I had linked to it.After 25 years with Wells Fargo, I’m shocked and disappointed at how badly this was handled.
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