The lady at the main office had me email documents so I wouldn't have to carry all the paperwork since I'm disabled and walk with a cane to my appointment at the local branch. When I arrived they told me they had no record of my emails. The associate seemed incompetent. The Manager seemed like he was incompetent. I guess that explains the two customers that I seen in the four hours I was there in two different days it took to close an account that any other bank would do in fifteen minutes. This is a terrible bank.
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