I have been a customer for a long time, and on January 1, my entire condo building caught fire, displacing eight families and causing us to lose everything. This was the first time I overdrafted my account, and I explained the situation, highlighting that I consistently deposited at least $5,000. However, they turned off the overdraft feature and temporarily disabled my online account after I settled the overdraft, claiming it was a system issue. Their system is inconsiderate and does not reflect any commitment to customer satisfaction or support during such a critical time. I feel unappreciated when I trust them with my hard-earned funds.
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