Scam - avoid at all costs. No one answers the phone, the tracking number you get does not exist and is provided through an Australian tracking company even though they are adamant that they have a UK warehouse in Lutterworth. When you look up the address they provide, there is no warehouse listed for Well Woven, only one for Wayfair which was the closest I could find considering they are listed on Wayfair. Their email address for customer service does not exist, and they are not able to answer any of your questions on the online chat. They just copy and paste a message to you addressed to "Mary" saying that they are requesting an update from their warehouse. I have been told I will get a refund, that I have to "check online" for the refund to show. I asked why I should need to "check online" for a refund that is supposedly going to my bank account and they could not answer. I have copies of the transcript for anyone who has any worries like I did when I did not receive proper tracking or communication from this company.
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