Review of Well Woven Rugs – Buyer Beware
On June 24th, I purchased two runner rugs through Amazon from Well Woven. One runner was $660.00, and the second was $171.60. When delivery arrived, only one runner showed up.
After waiting, I contacted the manufacturer directly on July 9th to inquire about the missing rug. I was told production and delivery were pending. Over the following weeks, the shipment of the second runner was pushed back three separate times. Eventually, it became clear it was never coming. I did receive a refund for the smaller runner, but only after repeated follow-ups.
The larger $660 runner that did arrive was admitted by the company to have been made from “the last of the roll material.” Unfortunately, it has a permanent crease running the length of the rug that will not flatten, creating a visible defect and a legitimate trip hazard.
I requested either a replacement or a refund for the defective runner. The company refused, citing a 30-day claim window. This is despite the fact that the order was only partially fulfilled, delivery was delayed, and the product that did arrive was defective from day one.
Adding to the frustration, Well Woven’s website continues to show this and other rugs as available to order, yet they are reportedly not in stock. My experience suggests significant inventory and quality control issues.
Amazon was notified of the situation but did not provide meaningful resolution.
Based on this experience, I cannot recommend Well Woven. The customer service response was inadequate, the inventory representation appears misleading, and the quality of the product did not match the price point. Proceed with caution.
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