So far this is a review of the company's ordering and dispatch process - which is really poor.I ordered an in-stock item off the website (which advertises 2-3 days delivery on in-stock items) on 13th January and to date (22 Jan) haven't heard anything about when it might be dispatched - never mind delivered - During this time the order is simply listed in the shopify "shop" app as "ordered".Trying to contact welove via the "shop" app doesn't work - they've listed a "noreply" email address on there; Indeed they list that "noreply(AT)welove.co.uk" email address as their main contact email for their "Account" section - of course - it's a noreply email - so if you try to contact them on it you just get a reply saying "You have sent your message to an address which is not monitored"They offer a "track your order" form - but you submit it and receive no reply. (I've tried twice, leaving more than the recommended 24 hours between attempts)I waited for an hour on their phone line - counting down a queue only to get to position one and... WAS ASKED TO LEAVE A MESSAGE!I know these things are often a result of a small business receiving an overwhelming amount of orders - and if that's the case here, then good for them - but the way they're treating customers will not mean any of those customers come back.I tried their "chat" facility only to be re-routed to the "track my order" form again.Eventually, in exasperation I called their Wigan showroom directly - to speak to a lad who couldn't help but explained that because everything is back-ended on gmail that repeated contacts just get "stacked" into email threads.I *hope* this is just an example of a good company being let down by tech - unfortunately, it sends out a really bad signal. I will update this review if and when I get a better outcome
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Welcome to We Love Bathrooms, where passion meets expertise in creating your dream bathroom oasis! Led by an award-winning team boasting over 40 years of dedicated service to both the public and trade, We Love Bathrooms is your ultimate destination for all things bath-related.
Nestled in the heart of Wigan, our expansive showroom beckons with a tantalizing array of bathroom wonders, ready to inspire your next renovation project. Can't make it to the showroom? No worries! Our superb online website brings the showroom experience right to your fingertips, allowing you to browse, dream, and plan from the comfort of your own home.
And for those who prefer the convenience of quick pickups, our click-and-collect counter ensures a seamless shopping experience every time.
At We Love Bathrooms, we believe that everyone deserves a bathroom they truly adore, which is why we're committed to offering top-quality products at prices that won't break the bank. Whether you're seeking sleek modern designs or timeless classics, you'll find the perfect match among our carefully curated collection.
So why wait? Join the We Love Bathrooms family today and discover a world of endless possibilities for your home. Because when it comes to bathrooms, love is always in the air at We Love Bathrooms.
We Love Bathrooms - Where Your Dream Bathroom Awaits!See more
