Absolutely awful experience from start to finish.We Love Bathrooms split my delivery without any notification, which meant my plumber arrived (and was paid) only to find that the correct items to complete the installation had not been delivered. This could have been avoided entirely with basic communication.When I raised this ad explained i had been forced to pay the plumber to travel to pick up the items needed locally, I was eventually told I would be refunded and specifically instructed them NOT to deliver the remaining items. I also clearly warned them that their previous driver had dumped parcels at my door without ringing the bell and asked that this must not happen again so that i could refuse delivery.They ignored all instructions.The delivery driver once again dumped the items at my door without knocking, despite me expressly stating I did not want the items delivered at all. I then wasted even more time dealing with their incredibly complicated and frustrating returns process, all for an issue caused entirely by their mistake. I must add that the constant 1 hour waits on the customer service line every time I have to call, Says a lot about the amount of people complaining to them! and there are a lot of these calls as they will not reply with emails or even their online chat (this states not to wait for an answer as all answers are emailed and this email never comes) they also try quite hard to hide the email address on the website (this can't be found on the contact page where you would expect or anywhere ese visible when i searched and when i bought this up after another 1 hour on hold session, they replied with "It's on the terms and conditions page!" Try to find an email address yourself before placing an order and this will indicate how much of a problem you will have after they have your money. Is an email address not what a CONTACT page is for?To make matters worse, they refused to issue a refund until the items were returned, even though I had explicitly told them not to deliver them in the first place. This left me now not only out of pocket but having to chase them repeatedly to correct their own error.After then asking the operator on one of the long waited "you are caller number 10" phone calls "What will happen if the courier picks my item up and then either damages or loses it, who would be liable to pay?" I had lost faith in this company and its credibility at this point and was worried they just didn't want to have to refund at all' i got the reply "I'm not answering that as its hypothetical and i don't need to give an answer to something that hasn't happened." It took a lot of explaining that it was a reasonable request and another long, long on hold session (I think a further 20 mins but can't be exactly sure on this) i finally got reassurance that i would not be liable as long as i took photos of the item and the driver receiving it and emailed them to We Love Bathrooms... (yes, don't we just!)Poor communication, failure to follow clear instructions, careless delivery practices, and a refusal to take responsibility. I would not recommend We Love Bathrooms to anyone who values their time, money, or sanity.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to We Love Bathrooms, where passion meets expertise in creating your dream bathroom oasis! Led by an award-winning team boasting over 40 years of dedicated service to both the public and trade, We Love Bathrooms is your ultimate destination for all things bath-related.
Nestled in the heart of Wigan, our expansive showroom beckons with a tantalizing array of bathroom wonders, ready to inspire your next renovation project. Can't make it to the showroom? No worries! Our superb online website brings the showroom experience right to your fingertips, allowing you to browse, dream, and plan from the comfort of your own home.
And for those who prefer the convenience of quick pickups, our click-and-collect counter ensures a seamless shopping experience every time.
At We Love Bathrooms, we believe that everyone deserves a bathroom they truly adore, which is why we're committed to offering top-quality products at prices that won't break the bank. Whether you're seeking sleek modern designs or timeless classics, you'll find the perfect match among our carefully curated collection.
So why wait? Join the We Love Bathrooms family today and discover a world of endless possibilities for your home. Because when it comes to bathrooms, love is always in the air at We Love Bathrooms.
We Love Bathrooms - Where Your Dream Bathroom Awaits!See more
