I ordered two pairs of pants in the same size and color, but what I received were clearly two different items—likely from different sources—with noticeably different fits. This raises significant concerns about quality control and consistency. Even more troubling was the packaging: it seemed that original labels had been removed and replaced, which brings up issues of transparency and product sourcing. When I brought these concerns to customer service, they continually deflected responsibility and hid behind policies instead of acknowledging the company's error. Despite sending incorrect items, they refused to cover return shipping or provide a proper refund, instead insisting on store credit or exchanges that still required additional costs on my part. The conclusion is clear: if they make a mistake, the customer bears the cost. Their policies appear to prioritize the company's interests over fairly resolving legitimate issues. I decided it was best to walk away rather than invest more time or money fixing their mistakes. Save yourself the hassle and consider shopping elsewhere.
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