Business Name: We Love Street
Nature of Complaint: Product quality issue and refusal to provide exchange/refund & unprofessional customer service
Complaint Description:
I am filing this complaint regarding my purchase from We Love Street due to a product error and the company’s refusal to provide a reasonable resolution.
I received a shirt that did not match what I ordered. When I contacted customer support to report the error and request a return and refund, the company refused to acknowledge responsibility. Their response stated that “how it shows up on our end is very relevant because that is what we fulfill," implying that the error was not their problem and offering no solution.
The exchange escalated rather than being handled professionally. Despite clearly requesting a return label and refund, the company did not provide either and did not attempt to resolve the issue in good faith. The tone and substance of the communication demonstrate a lack of professionalism and customer care.
I have documentation of this correspondence, including the company’s written response, which I am prepared to provide upon request.
Desired Resolution:
I am requesting:
A full refund for the incorrect product
A prepaid return label for the item, if required
I believe this is a reasonable request given that the product delivered did not match what was ordered and no corrective action has been offered.
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