wembleystadium.com

2.7
2.7 Based on 20 reviews

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Roscoe Adams
Brilliant Assessable/Wheelchair service from start to finish.

I managed to get a single ticket for the long awaited Oasis reunion, but was unable to get an Assessable/wheelchair ticket as they'd all been sold, so I was a bit worried as I'd not long had surgery and was still walking with crutches. I rang Wembley Stadium Assessable help line and they were so helpful. I then bought a car park ticket, unfortunately all the disabled car park tickets had been sold, so they advised me to get a ticket for the Red car park, which I did. They also told me there would be people on the entrance of the car park and if I asked them, they would get someone to bring me a wheelchair and they would also take me right to my seat. This went really smoothly, I sat in my car for about 10 minutes, then a really friendly guy came with a wheelchair and tapped on my window. He took me up to the floor which my ticket was on (I'd never have been able to walk anywhere near that far) and put me by the Assessable entrance. A few minutes later a really lovely lady came over to me and asked if I would mind sitting on the chair that she had brought over, until the doors opened and they would bring the wheelchair back to me. While I was sitting there, I called the lady over and explained to her that I had bought an excellent ticket, but was quite concerned about getting up the steps to get to my seat, also that I was unable to stand for more than a few minutes and obviously once Oasis started, everyone was going to stand up and I'd be unable to see. Once through the gate, another nice guy took me to the customer service desk and I voiced my concerns. The young lady came out from behind the desk to talk to me and asked me if I would prefer to go in to the Wheelchair section, which was literally one block away from my original ticket and was a brilliant view, just looking over the top of the standing crowd. It was so spacious and I could watch and enjoy the concert from the comfort of my wheelchair seat, without people standing up in front of me. When the concert and finale fireworks were over, another lovely guy came back to me and pushed me back to my car.I can't say enough good things about Wembley Stadium's brilliant Assessable system and staff. It was seamless and probably the best experience I'd ever had at a concert. Thank you so much Wembley Stadium. It's 5* from me.

5
Date of experience: Jul 25, 2025

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