wembleystadium.com

2.7
2.7 Based on 20 reviews

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JJ42
Need better understanding of how difficult life is for disabled users in huge crowds

This review is from a carer who visited Wembley with 2 disabled people 1 with physically disability 1 cognitively disability to see Oasis.I'll start with the positives *Booking was so easy was able to speak tona human so that we could be seated appropriately to suit both disabled visitors.*Access staff within the stadium were brilliant super helpful. * The gig was amazing. Now the negatives* No disabled access lines at bars or food outlets * No 0% or low alcohol offerings at the bars * Need more staff at Wembly park directing disabled guests to the appropriate directions* leaving the Stadium with disabled people was awful no staff manning the lifts to ensure priority was being given to those without any other option. And this just got worse disabled people forced into crowds to get to the station with no signage towards lifts until the last few metres and again no staff there to ensure priority use. Disabled people entering the station on the left then being sent across the whole station through thousands of people to the right for lifts to the platforms. In summary Wembley Stadium and transport for London need to revisit their disabled access plan as the current plan is not disabled user friendly.

3
Date of experience: Jul 25, 2025

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