Decided to purchase some puzzles from Wentworth, Although I was cautious about purchasing the puzzles due to the price & some reviews complaining about missing pieces & the shocking customer service at Wentworth.I have purchased several puzzles as gifts one being £112 on its own. I placed my order & then within a couple of minutes decided I wanted to purchase 3 more. I contacted Wentworth customer care & asked them if my order can be amended to add more items! They told me the order cannot be amended & I will have to place a separate order instead (Which I did) but I cannot understand why this could not be amended as it was only a few minutes after I had placed my origional order. I then contacted them again as I had ordered 2 of the same puzzle & although for different people I wanted to swap 1 puzzle for another, I was told again that this is not possible as my order is being processed (but has not been dispatched) They then said I can cancel the whole order for a refund & then place a new order! So I can cancel an order that's being processed but cannot make 1 minor amendment. So Wentworth are prepared to lose an order for nearly £300 but cannot replace 1 puzzle for another! Sounds crazy to me. This is just a review of the experience I have had with customer service. I will have to wait to get the products before commenting on quality & value for money. One thing is for sure I really hope the quality & value way exceeds the customer service qualities at Wentworth as so far the service is shocking & unhelpful!Just had an update that my order is now being dispatched!The email starts (Dear)No name no dear Customer!& ends with nothing! No kind Regards thank you for your custom or anything else.I am starting to feel like I am going to regret ordering from this company (time will tell when I get to see the products)Currently I am unlikely to return & give this company any more money,.Update! All the puzzles arrived & all seem to be complete, Although my partner has yet to complete her 1000 piece puzzle, These are well made & everybody loved doing the puzzles, They are challenging & keep you occupied, Maybe Wentworth could look at their customer care department & make a few changes in regards to making changes or adding to the order especially when the order has not already been processed.All the puzzles I purchased where complete & no missing pieces from any of the puzzles thankfully, My Partner has also now completed her 1000 piece puzzle & this was certainly challenging but enjoyable too, The way the pieces fit together is amazing & there is always a surprise when you are looking for a certain shaped piece & then when you find the piece or pieces you are looking for they look nothing like you expected, These puzzles are well made great quality & worth the money.
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Based in the heart of the Wiltshire countryside, Wentworth Wooden Puzzles design, develop and produce beautifully crafted wooden jigsaws that represent the very best of British craftmanship. With their unique whimsy pieces, Wentworth’s wooden jigsaws make perfect gifts and are a delightful distraction from the stresses and strains of everyday life.
In a world where it is easy to get consumed by electronic gadgets, Wentworth’s unique brand of wooden jigsaws are an entertaining and rewarding alternative. No matter your age or experience, Wentworth has a jigsaw for everyone – from 25 to 1,500 piece puzzles to suit the avid amateur to the puzzling pro.See more