There were 7 ships in Miami port on a Sunday. You were trying to provide service to 6 ships. You had chaos in the parking decks. People were not being told what they needed to do. This included checking in before getting in line for bus shuttle. The gentleman typing the individual into the computer typed sooo slowly. There might have been 4 drivers to shuttle to 6 ships. We waited over 80 minutes before getting on a shuttle. People next to us had waited 90 minutes. There was increased frustration and a sense of panic developing in the crowd waiting for the shuttle. Terrible feeling standing there not knowing what is supposed to be happening and fearing that you were going to miss your ship. Again there was no one informing all these elderly as well as younger folks of the process. The return from the ship was equally bad—just a lot less people as there were only 2-3 ships in port. However the driver did not speak English and there were 2 elderly couples that would likely have missed the shuttle if I had not been there to direct them to the shuttle. This was a very terrible experience and I’ll never use you again. Much better to pay full price and reduce the stress involved with my experience.
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The most affordable parking in the downtown area. We know that your time is valuable and that you want everything to be as simple as possible. That's why we've simplified the process of booking and accessing our cruise ship parking in Miami.
