This has been one of the worst customer service experiences I’ve ever had.
We have been waiting a week for a replacement Christmas tree, and the company has done nothing but give us misleading and incorrect information.
For more than 6 days, we were repeatedly told that our replacement tree “had been dispatched” and that the courier was responsible for the delay. But when we contacted Parcelforce directly, they clearly stated that they NEVER received the parcel.
So the company simply lied to us for a week.
This has caused enormous stress, wasted work days, constant waiting for a delivery that was never even sent, and hours of pointless back-and-forth messages.
And now the situation has become even worse:
The support chat suddenly disappeared, and the company has been completely ignoring us for more than 24 hours. We requested proof of dispatch, and they just vanished.
This behaviour is shocking, unprofessional, and absolutely unacceptable — especially during the holiday season. We are left without the product, without any explanation, and without proper customer support
I expect an immediate response and proper compensation. This level of service is disgraceful.
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Welcome to WeRChristmas, the clue is in our name we live, breathe and love all things Christmas! We pride ourselves in being one of the largest online retailers specialising and supplying all things Christmas throughout the UK.
Starting as a small family run business in the North West we have grown from strength to strength and we’re now coming up to our 10th year trading.
We pride ourselves in offering luxury Christmas decorations at affordable prices, creating the Christmas of your dreams. Our range of beautiful trees, sparkling decorations and twinkling lights are carefully selected and designed with you in mind. Each product undergoes a rigorous quality testing helping you rest easy this Christmas.
We strive to offer excellent customer service; our trusty team of customer service elves are on hand to assist with any questions or queries you may have.
Let the festive fun begin, explore our website and find your perfect Christmas theme! See more
