If I could rate lower, I definitely would. I placed an order for a tree on December 3rd and opted for next working day delivery. As of the 8th, I still have not received the tree, nor any dispatch information from the delivery service. The seller claims it's an issue with the delivery service due to significant delays and is unwilling to issue a full refund until the tree arrives. They expect me to 'refuse delivery,' after which it will supposedly be sent back to them, and only then will they process my refund. The tracking updates are nonexistent, and it seems the package is lost in the system. Despite explaining this to the seller, they continue to refuse a refund until the tree is returned. This is unacceptable service and incredibly unfair. I'm now £200 out of pocket, with no tree and no assurance that it will ever arrive. I plan to escalate this matter to the ombudsman to recover my funds. AVOID ORDERING FROM THEM!
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Welcome to WeRChristmas, the clue is in our name we live, breathe and love all things Christmas! We pride ourselves in being one of the largest online retailers specialising and supplying all things Christmas throughout the UK.
Starting as a small family run business in the North West we have grown from strength to strength and we’re now coming up to our 10th year trading.
We pride ourselves in offering luxury Christmas decorations at affordable prices, creating the Christmas of your dreams. Our range of beautiful trees, sparkling decorations and twinkling lights are carefully selected and designed with you in mind. Each product undergoes a rigorous quality testing helping you rest easy this Christmas.
We strive to offer excellent customer service; our trusty team of customer service elves are on hand to assist with any questions or queries you may have.
Let the festive fun begin, explore our website and find your perfect Christmas theme! See more
