The Sri Lanka trip was largely enjoyable, primarily due to our fantastic local team. They were professional, attentive, and prioritized our safety and comfort, particularly during a three-day cyclone that confined us to Nuwara Eliya. However, we only managed to complete about half of the planned itinerary, and the central team offered minimal support. Our families were reassured that everything was fine when it wasn’t, leading to unnecessary stress. Emergency communication needs to be clearer and more accurate. Overall, while the local team excelled, improvements are needed in crisis communication and family support.
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