I participated in a trip to South Africa with the service, and the coordinator lacked knowledge about the country and the planned activities. There were no contingency plans for weather-dependent events, and she frequently canceled activities without informing the group, disregarding our preferences. The website did not specify which activities were weather-dependent prior to booking. We were particularly interested in whale watching, but locals informed us that it was completely out of season. Overall, I cannot recommend this service; it feels misleading, and the coordinators seem to lack proper training.
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