WES Ref# 7179368: WES said that the estimated date for submitting my evaluation report to SOPHAS was 2 December 2025. I missed my 1 December 2025 deadline for My PhD application. Customer service is very poor, we talk to AI, phones are answered casually & with false assurances. My University had extended a 2 week grace period which ends this Friday. Honestly its very frustrating. I don't know why SOPHAS recommend WES because it is very slow in processing qualifications. WES should improve on the following: minding customers' application deadlines, general customer care, & value for money customers pay WES!
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