Significant delays, lack of communication, and refusal to release completed credential evaluation despite verified documentation.Complaint Details:My wife and I are clients of World Education Services (WES), and we have been experiencing serious issues with the quality, responsiveness, and clarity of the service. Our case has been delayed for several months without resolution, and WES has repeatedly failed to provide consistent or actionable information.We submitted an application requesting the evaluation of two credentials: a bachelor’s degree and an MBA. The bachelor’s degree has already been fully accepted and verified. However, WES is refusing to release any part of the report because the MBA section remains incomplete.The MBA evaluation is pending because WES claims that it cannot validate the email domain used by the person submitting documents on behalf of the institution. We have clarified multiple times that Saint Paul Business School in Brazil—where my wife completed her MBA—was acquired by the EXAME Group. Consequently, all institutional staff emails now use the @exame.com.br domain. This information is publicly verifiable on the school’s website, which displays the EXAME logo prominently. Despite repeatedly providing this explanation, WES continues to reject the verification unnecessarily.This situation has become extremely stressful for our family. We recently had a newborn, and instead of being able to focus on our baby, my wife has spent weeks trying to obtain updates—without success. We have multiple open support tickets that remain unanswered or receive generic responses that do not address the issue.Most importantly, WES is refusing to release the verified bachelor’s evaluation, even though it is complete and independent of the MBA credential. This refusal has caused us to miss two rounds of the Canadian Express Entry immigration process, resulting in significant emotional and practical consequences.
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