After submitting the application and documents, any attempt to make corrections is met with unhelpful customer service. They provide no information beyond what’s already on the website. Even for minor issues, you’re forced to raise a ticket, with no idea when—or if—you’ll get a response. There are no updates, no transparency about what’s happening, and no ETA for when the evaluation will be completed. Overall, this company offers extremely poor service. My advice: stay away.
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