Customer service advisors don’t know they exist. My experience with WES has been nothing short of infuriating.I submitted two evaluations, one for my Bachelor’s and one for my Master’s. Despite providing official proof that my Master’s is fully recognized by the French government (RNCP listing, official decree, etc.), WES still classified it as a “non-recognized institution,” blocking my Express Entry eligibility.But the worst part wasn’t even the incorrect evaluation, it was the service.I called WES three times: • Two out of three agents openly admitted they had no idea what was happening with my case. • When I asked if WES had a complaint or escalation process, I was told such a process doesn’t exist, the only option is to “wait.” • Emails were ignored for over three weeks, and when WES finally replied, they simply repeated that there were “no errors,” without addressing any of the official documentation I had provided.WES refused to re-examine the file, refused to consider government-verified evidence, and provided zero support. Their evaluation directly affects immigration eligibility, yet they treat these cases with no urgency, no accountability, and no transparency.I paid for a service that was inaccurate, unhelpful, and impossible to dispute.If you need an evaluation for Canadian immigration, avoid WES at all costs.Choose ICES, IQAS, or literally any other designated organization, you will save yourself time, stress, and money.This is the most disappointing and unprofessional service I’ve encountered in years.
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