WES has been the most difficult organization I’ve had to deal with during my application process. I simply needed to add additional academic credentials, but it has been over five days, and the portal still hasn’t been reopened. Despite multiple follow-ups, I’ve received no timely support or clear communication.In contrast, SOPHAS and QC responded promptly and professionally to my inquiries, highlighting how inefficient WES’s customer service has been. For an organization that charges significant fees, I expected a much higher level of professionalism, responsiveness, and accountability.WES should seriously improve its communication practices and client support systems—especially when applicants are working under tight deadlines. I hope my feedback helps prompt positive change, because at present, the service quality is far below expectations.
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