wes.org

I would give 0 starts if I could

My academic transcripts were sent by my college and received by them in virtue of the alleged Digital Partnership that they have with my college.Later, their system marked them as not received. Later on it marked them as Received, but cannot verify the sender.In my multiple tickets, and about 10 calls to a customer service where people don't know in which planet they're on, I asked them if they could fix this.If they have a digital partnership with my college it's their responsibility to ensure that that channel of communication works. It was my responsibility to have the transcripts sent and I did. I have no power over the communications between WES and my college so how am I supposed to fixt the issue, as they moronically suggested during one of those calls. The only thing my college can do is to just send the transcripts again, but if the line of communication is corrupted or has been interrupted WES is responsible for taking care of the issue. I submitted so many tickets with them and they were all ignored, it's been almost 6 months.Now my account became inactive because of their delays and they want $54 to re-activate it...This is ridiculous. Because of the disservice I couldn't take the exam I was supposed to, and now I missed another window so I'll be delayed 6 more months. In the meanwhile, every time I call I get redirected to a foreign customer service desk where they can barely understand what I'm saying, let alone solving the problem. I asked multiple times to speak with a supervisor, since the representatives keep repeating me the same things in parrot like fashion, and they keep telling me to call later because the supervisor isn't available now...yeah right.I have spent hours attempting to resolve this, which is a significant waste of my time and resources, and the issue is still far from being resolved. The handling of this matter on their part was grossly unprofessional, unacceptable and outright inept.

Date of experience: Nov 04, 2025