I would strongly advise anyone undergoing an Education Credential Assessment to go elsewhere. I’m stunned that the Canadian Government has them listed as one of four approved companies for this task. I submitted my application four months ago and I still don’t have an ERA report - despite my universities in the UK submitting my transcripts - which has delayed my visa applications. I’ve sent multiple messages through the ‘contact us’ form and had no reply. Today the advisor on the online chat told me the transcripts hadn’t been received. When I explained that my uni had confirmed with me that they had (and even sent me a copy of what had been submitted), they then kept sending me generic messages telling me there are delays in processing times and then redirecting me to the ‘contact us’ messaging function. When I told them I’d sent multiple messages through that function already, I got another generic message telling me there are delays! It’s a joke! It’s impossible to get any real customer support, you’re basically at their mercy. I specifically picked WES because they had a pre-existing relationship with my institution, which meant they could send my transcripts electronically and avoid delays, but it’s made no difference. Avoid at all costs!!! Update: Two weeks later and still no progress whatsoever. I’ve phoned multiple times and sent multiple messages. I just get the same generic response from them. And their response to this review asking for further details so they can support an outcome is for show only. I let my contact details as requested and have had no contact from WES whatsoever.
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