I am reaching out to seek clarification regarding an ongoing issue with my document submission. Two months ago, my university sent the required documentation, and I uploaded my own documents to your website as well. However, I received a notification several weeks later stating that both the certificate and its translation had not been received.About a month ago, I contacted customer service, and they informed me that two of the documents had not been uploaded correctly due to a technical issue with Google Chrome. I then re-uploaded the documents, which changed the status to "Course-by-Course Evaluation."However, today, after two months since I initiated the report, I received another email indicating the same problem. I would appreciate a clear explanation to help resolve this situation promptly.Thank you for your attention to this matter, and I look forward to your response.
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