The service completely derailed an entire academic year for me and demonstrated zero accountability. I submitted my application in good faith, paid all required fees, and uploaded documentation for four degrees. When one institution was unable to provide documents in time, I promptly contacted them and explicitly requested that degree be removed so the rest of my evaluation could proceed. This was a straightforward administrative request. They failed to act on it. Due to their inaction and delays, my evaluation was not completed in time. As a direct result, all three universities I applied to closed their application windows. I lost an entire year of applications, all the university application fees, and the service fees themselves. I gained absolutely no benefit from the service I paid for. What makes this situation worse is the total lack of response. Repeated emails were either ignored or met with generic acknowledgements stating the issue was forwarded internally, with no follow-up, no resolution, and no timeline. When the damage was already done, they hid behind rigid policies instead of acknowledging that their failure to amend my submission caused the outcome. This was not a missed deadline on my part. This was not incomplete documentation. This was a clear service failure that had serious academic and financial consequences. Losing a full year of career progression because an organization cannot process a straightforward request or even respond to formal complaints is unacceptable. If you are considering using this service, understand that delays are not just inconvenient. They can cost you admissions, money, and an entire year of your life, with no recourse when things go wrong. I would strongly advise anyone to think twice before trusting them with something this important.
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