Hello WES Support Team,
Thank you for your response.
However, I need to clearly express that this has become an unacceptable experience. I have been in this process for almost a year, and there has been no meaningful progress or clear accountability on the verification timeline. At this point, the level of delay reflects very poor service.
If WES is not able to complete the verification by actively contacting my former institution and providing clear follow-up updates, then I am requesting one of the following immediately:
A clear escalation with documented proof of follow-up attempts (dates, method of contact, and current status), and an estimated timeline to completion, or
A full refund of my payment, since the service has not been completed within a reasonable timeframe.
Also, your message states “there’s nothing I need to do,” but after nearly a year, I need confirmation of what actions WES is taking to resolve this, and how frequently follow-ups are being made.
Please escalate my case and provide a written update within the next 48 hours outlining the next steps. At some point I might end up posting it on social media since no one is ready to be accountable
Reference number 7120842
Sincerely,
Jerry
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