I am giving WES a star because they are evaluating the documents.
I also will warn anyone that is using WES to be forewarned that there is zero customer service provided. They have a webpage assistant, a "contact us" form and a phone number to call. Don't bother calling the phone number as they can't help at all and will only tell you to have give them some time. With the online contact us form you'll receive a generic "we're reviewing your documents" response and your questions will not be answered. You're best bet is to use the online assistant, and even then what the online assistant says is correct is different from what WES is asking for.
The other advice read everything that is required, than read it again, then have someone else read the instructions because the online instructions are vague and there is nobody at WES to help you.
We sent an official document from the "academic institution" only to be told 3 months into the review that they also want the transcript from the government not the high school. The webpage description of an official document is incorrect then.
We hope to have the WES final high school transcript completed before he graduates in June. Fingers crossed.
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