I requested for a transfer of my documents from my application from the US to my Canadian application. WES does not provide a service standard for resolving this simple process. Calling them also doesn’t help because their customer service reps drone on about no service standards and no timeline for resolving the request. This is untenable and completely unacceptable. The process of document evaluation are time sensitive, and the least WES can do is provide service standards for all their processes.
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