Before starting the process, I contacted support through the chat for guidance. After making the payment and uploading the available documents, I was unable to complete the process.
I called customer service at least 10 times and spoke with different agents, but the response was always the same: there was a technical error and they could not access my account.
When I requested a refund, I was told that I needed to open a case through my user account. I did so, but I never received any response.
They just took the money, no communication al all
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