Absolutely unacceptable experience. I strongly advise against using this company.I paid for a skip trace and process service in 2024. The skip trace was handled properly — but the process service was a complete disaster. During the scheduled service period, the address in question was under a mandatory evacuation order due to a storm and power outage. Despite knowing the area was completely empty and that service was impossible, the process server allegedly made three “attempts” within 24 hours — and not once did anyone bother to call or email me to explain the situation or confirm next steps.Instead, I received an automated message saying three attempts had been made and that I’d need to pay for a new invoice if I wanted additional service. That’s outrageous — the company knew service could not be completed because of the evacuation order. I immediately emailed to ask why they proceeded and why no one had contacted me. On October 1, 2024, I was told they’d check with the process server and “get back to me.” They never did.I followed up again on October 12 and October 20 — no response. To make matters worse, they never even provided a failed service affidavit, which I needed for my court hearing. Because of their lack of communication and professionalism, my hearing was delayed and I had to start the process all over again.I finally called We Serve Law for answers (October 6, 2025), I was met with an extremely rude customer service representative. After I calmly explained the situation, she dismissively said, “Well, okay — what you want to do now?” When I reminded her that I had reached out multiple times and was waiting for a response, she got even more condescending — and then hung up on me.This is not how any legitimate company should treat paying customers. The total lack of communication, accountability, and basic courtesy is unacceptable. I will be disputing the charge with my bank and taking my business elsewhere. If you value professionalism, transparency, or even basic respect — avoid this company at all costs.
Claim your business profile now and gain access to all features and respond to customer reviews.
