Review Time
Terrible service. They’re only fast and professional when it comes to taking your money! After that, don’t expect help or accountability.
Don’t waste your money here, I wish I had checked their reviews before placing my order!
I provided documents over one month before the deadline for service. When I didn't hear anything, I followed up three weeks and then again two weeks before the deadline for service. Each time they assured me that they were handling service. I followed up again one week before the hearing and they said they needed to check with the process server, but again they never got back to me. I followed up again the date of the hearing and they just never served him. I would never trust this company to serve process ever again.
Absolutely unacceptable experience. I strongly advise against using this company.I paid for a skip trace and process service in 2024. The skip trace was handled properly — but the process service was a complete disaster. During the scheduled service period, the address in question was under a mandatory evacuation order due to a storm and power outage. Despite knowing the area was completely empty and that service was impossible, the process server allegedly made three “attempts” within 24 hours — and not once did anyone bother to call or email me to explain the situation or confirm next steps.Instead, I received an automated message saying three attempts had been made and that I’d need to pay for a new invoice if I wanted additional service. That’s outrageous — the company knew service could not be completed because of the evacuation order. I immediately emailed to ask why they proceeded and why no one had contacted me. On October 1, 2024, I was told they’d check with the process server and “get back to me.” They never did.I followed up again on October 12 and October 20 — no response. To make matters worse, they never even provided a failed service affidavit, which I needed for my court hearing. Because of their lack of communication and professionalism, my hearing was delayed and I had to start the process all over again.I finally called We Serve Law for answers (October 6, 2025), I was met with an extremely rude customer service representative. After I calmly explained the situation, she dismissively said, “Well, okay — what you want to do now?” When I reminded her that I had reached out multiple times and was waiting for a response, she got even more condescending — and then hung up on me.This is not how any legitimate company should treat paying customers. The total lack of communication, accountability, and basic courtesy is unacceptable. I will be disputing the charge with my bank and taking my business elsewhere. If you value professionalism, transparency, or even basic respect — avoid this company at all costs.
Invoice #402371: I provided detailed information regarding the subject of a skip trace request. In the request I provided the last known address in addition to other addresses I located on my own using a $5.00 trial subscription from SPOKEO. I wanted more reliable information as I was informed by my process server that the last known address was "VACANT". The information I received related to August 3rd and the subject has since moved from that address. Instead of providing me with a current address, your team simply repeated the information from SPOKEO. Additionally, when I tried to access information highlighted like a link, guess what, THAT INFORMATION WAS BLOCKED. I was provided useless, unreliable data. I'll ENVER use this service again. I want a refund!!!
I hired We Serve Law LLC to handle critical filings and service of process in Puerto Rico. What I received was nothing short of negligence: 1. Failure to Deliver Core Services: The core deliverables I paid for—proper court filing, issuance of summons, and confirmed service—were never completed. Instead, I was met with excuses and vague updates. 2. Poor Communication and Accountability: My inquiries were brushed off with canned replies, and when I pressed for answers, the responses showed little grasp of the actual requirements. Their follow-through was inconsistent, forcing me to chase after basic confirmations that any competent legal service should provide proactively. 3. Hidden Behind “No Refunds” Policy: Despite not completing the contracted services, they attempted to hide behind a “no refunds once dispatched” clause. Only after persistent pressure did they offer a partial refund—yet even this didn’t cover the wasted time, energy, and stress caused by their mishandling. 4. Professional Risk: Their lack of diligence and accuracy could have severely compromised my legal case. I had to step in personally to mitigate the damage and redo tasks I had already paid them to execute.In short: We Serve Law LLC sells reliability but delivers incompetence. Their mismanagement cost me time, money, and peace of mind at a critical legal juncture. If you value professionalism, transparency, and proper execution, look elsewhere.
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