We had an exceptional experience with the service, and I can’t praise them enough—especially the representative who was truly brilliant. We encountered an issue with our transfer to the resort when the vehicle that arrived was far too small for our group, especially since we had a ski case. I initially contacted the service and was assured it would be resolved. However, when we reached out again later in the week, closer to our departure, the representative informed us that unfortunately, nothing had been noted or arranged by that time. That said, this is where the representative really excelled. He was incredibly quick, calm, and genuinely helpful, taking full ownership of the situation. In no time, he had arranged a much larger vehicle for our return transfer to the airport, completely alleviating what could have been a very stressful situation. It’s also important to note that this wasn’t actually the service’s error. The representative was very clear and transparent in explaining that they always inform the transfer company to expect customers with hold luggage and ski equipment as standard. His honesty and clarity were greatly appreciated. Overall, the customer service was outstanding—efficient, friendly, and focused on finding solutions. Thanks to his efforts, our trip concluded smoothly and positively. The service clearly values its customers, and the representative is a true asset to the team. We wouldn’t hesitate to book with them again! 😊
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