This review is for Westaway Suzuki at Moulton site.I wouldn't touch this garage with a bargepole.Don't trust anything they say, from the sales guys to the so call service managers. They are highly trained to give you BS.I bought the Swace from this garage. When I picked up the car I was told it came with a 2 year free servicing. Fast forward 1 year, I took the car back to the garage for the first year service and was told to pay as I did not have it in writing despite my wife witnessed the conversation. The sale guy denied ever saying it. The service was absolutely poor. From not stamping the service book correctly, to excessively overfilled the engine oil by 1.5cm, to not using the correct engine grade oil. This is what the manual says: "If SAE 0W-16 oil is not available, SAE 0W-20 oil may be used. However, it should be replaced with SAE 0W-16 at the next oil change"Westaway Northampton used 5W-30. If they can't do these simple service items properly, it begs the question if they have the ability to fix anything more complicated. The Swace is a Toyota in disguise, but Westaway is a Suzuki franchise and does not have the ability to hook into the Swace onboard computer. This means they will not be able to service/fix a Swace properly as they will, for example, not be able to reset any engine coefficients to its optimal values, reset any faults, upgrade the engine management software, perform diagnostics etc. This is still true as of today (20th Jan 25). So if you want to buy a Swace you might as well buy it from a Toyota garage, at least your car gets proper mechanics looking after it.
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