This is my second major letdown with the company, and I won't be ordering from them again. I ordered wall art in early September and waited nearly four months due to backorders, eagerly anticipating its arrival. When it finally came, it was in shockingly poor condition (scratches, watermarks, extensive damage). My only choices were to return it for a refund or exchange it and wait several more months, with no guarantee of better quality. What should have been the perfect addition to my art wall has left me frustrated. I wish I hadn't waited so long to discover this. This follows a previous issue with a pillowcase and insert; the insert arrived on time, but the pillowcase delivery date kept changing before the order was ultimately canceled. I was left with a pillow insert but no matching case, and they insisted I would have to pay for return shipping if I wanted to send the insert back. Between the unreliable delivery timelines, damaged items, and poor resolution options, I feel like I wasted both time and money with this company.
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