Review Time
They. Are. Horrific. The customer service person actually yelled at me (Joanna -the manager) they are so concerned about getting items back before they send you a replacement , they must be going bankrupt. Not worth the items at all.
I strongly advise against buying furniture from this company! My couch fell apart after just 8 months, and they dismissed it as 'normal wear and tear.' They refused to provide a refund, replacement, or repair. I'm extremely disappointed that I wasted my money and will certainly not be shopping with them again.
This is my second major letdown with the company, and I won't be ordering from them again. I ordered wall art in early September and waited nearly four months due to backorders, eagerly anticipating its arrival. When it finally came, it was in shockingly poor condition (scratches, watermarks, extensive damage). My only choices were to return it for a refund or exchange it and wait several more months, with no guarantee of better quality. What should have been the perfect addition to my art wall has left me frustrated. I wish I hadn't waited so long to discover this. This follows a previous issue with a pillowcase and insert; the insert arrived on time, but the pillowcase delivery date kept changing before the order was ultimately canceled. I was left with a pillow insert but no matching case, and they insisted I would have to pay for return shipping if I wanted to send the insert back. Between the unreliable delivery timelines, damaged items, and poor resolution options, I feel like I wasted both time and money with this company.
I ordered a set of dining chairs but only received one. After many calls to support, they offered to let me return the chair but showed no willingness to provide a replacement, which was my main request. I was told to return the chair and reorder, but now they are out of stock. It’s frustrating to deal with a company that seems indifferent to customer satisfaction.
I ordered a set of dining chairs from the company, but they only sent me one. After numerous calls to customer support, they offered to let me return the chair but made no effort to provide a replacement, which is what I needed. I was told to return the chair and reorder, but now they are out of stock. It’s frustrating dealing with a company that doesn’t care about its customers.
I paid for delivery and 15 days later, I still haven't received my products. The customer support representative was not helpful and suggested I contact the courier myself, which should have been their responsibility. Very disappointing.
If I could give zero stars, I would. I purchased a gift card for a family member on their website. I chose a physical card with a promised delivery in 2 business days. It was a huge mistake. They didn't ship it as promised and refused to honor their own terms. After two weeks of waiting, I called customer service, which is rarely available online, and received conflicting information. The card still didn’t arrive, and I was told that shipping to Canada takes a minimum of 30 days. I was left with no gift and no clarity on my refund. I will be gifting cash instead and will never spend another dollar here.
I wish I had chosen a different retailer. Better delivery, better prices, better service. The company delivered furniture with missing parts, and their customer service was rude. They do not follow up; I had to keep calling and waiting forever for what I paid a premium price for.
The company has the worst customer service. They sent me mismatched items as part of a set and then made it difficult to return them. It took multiple calls to get a valid shipping label. Then, when I inquired about the replacement items, I was told they were no longer available, despite them showing as in stock on the website. It’s just a series of errors with them and not worth the stress.
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