westelm.com

1.1
1.1 Based on 81 reviews

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Marigold Brooks
Incomplete Order and Poor Customer Service

I ordered a set of dining chairs from the company, but they only sent me one. After numerous calls to customer support, they offered to let me return the chair but made no effort to provide a replacement, which is what I needed. I was told to return the chair and reorder, but now they are out of stock. It’s frustrating dealing with a company that doesn’t care about its customers.

1
Date of experience: Dec 15, 2025

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