westelm.com

1.1
1.1 Based on 81 reviews

...

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Margo Baker
Frustrating Customer Service Experience

The company has the worst customer service. They sent me mismatched items as part of a set and then made it difficult to return them. It took multiple calls to get a valid shipping label. Then, when I inquired about the replacement items, I was told they were no longer available, despite them showing as in stock on the website. It’s just a series of errors with them and not worth the stress.

1
Date of experience: Dec 08, 2025

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