Terrible, terrible, terrible broken appt. system! Over the last two weeks, I've spoken to multiple phone system personnel, on multiple phone lines to schedule a return appt. Phone personnel are always professional, courteous, and apologetic. But they can't book an appointment and try to call my local ofc. They can't EVER get through. They've sent emails and asked for return calls. Nothing. Meanwhile the automated system keeps sending me texts reminding me to make an appointment. I'm on hold AGAIN. It just shouldn't be difficult to book a return appointment!
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