Review Time
Extremely frustrating appointment scheduling system! In the past two weeks, I've contacted several representatives through different phone lines to arrange a return appointment. The staff are always professional, polite, and apologetic, but they are unable to schedule an appointment and attempt to reach my local office. They can never get through. They've sent emails and requested return calls, but nothing has happened. Meanwhile, the automated system continues to send me texts reminding me to book an appointment. I'm on hold yet again. It should not be this hard to schedule a return appointment!
Terrible, terrible, terrible broken appt. system! Over the last two weeks, I've spoken to multiple phone system personnel, on multiple phone lines to schedule a return appt. Phone personnel are always professional, courteous, and apologetic. But they can't book an appointment and try to call my local ofc. They can't EVER get through. They've sent emails and asked for return calls. Nothing. Meanwhile the automated system keeps sending me texts reminding me to make an appointment. I'm on hold AGAIN. It just shouldn't be difficult to book a return appointment!
Went through hoops to even make the appointment, (two days prior) Stated why i needed the appointment. Told them everything. Went in at the designated time, of the appointment. I went to the desk to let them know I was there, gave my name & D.O.B. (ALL THIS THEN WAS TOLD; WE DO NOT FIX OTHER JOBS THAT WERE GOT DUN HERE? As explained before (ALL THIS WAS EXPLAINED PRIOR TO MAKING THE APPOINTMENT) also at the time of scheduling of the appointment?? This is why education is so important! Would have gave zero stars,no place to find it?😂 They do not even deserve one!👎
2 hour wait time.Unnecessary diagnoses and treatments.Tried to sell me procedures not covered by my insurance. Tried to sell me financing. Tried to tell me my gums are dying and I should spend 900 dollars on what amounts to a hydrogen peroxide solution available for a few bucks
Do not go. They have no idea what each other is doing. Very rude. I had a dental emergency and used them years ago but they are nothing like they were. The office and the call center do not sync up so appt are wrong service is bad. People you deserve better
Lancaster, CA office called me with less than 24 hours notice because this office stated they had no materials in the office to complete an impression. Additionally they wanted to do ex-rays of my mouth when I use dentures and have no teeth. I would call the office personnel here Morons, but that would downgrade the people in life that are mentally challenged. I cannot in good conscience recommend this office. They are careless, dismissive and exceptionally rude.
This admin side of this office is a joke. My very first appointment I was waiting for over an hour to see the doctor because they had me down under a different appt time than I was told over the phone when I booked it. They also had my name and birthdate wrong in their system. I was then talked into getting some custom trays made for an anti gingivitis at home treatment. Despite being custom made, and only rinsing them in cold water (like instructed), the bottom set is so tight it scrapes up my gums when I use it. So over $1000 and I can’t use them. I’m going to try to get my money back but this place is so disorganized I don’t have high hopes.I also got a temporary crown done at my second appointment in May and still haven't gotten the permanent crown put in. I had an appointment set in June where I was told they would replace my crown and do some fillings. No one told me that my crown never came in, so the appointment was spent waiting for the dentist to see if they could figure out where my crown was and when it would arrive and also not getting any fillings done because of a chart mixup that meant they didn't know I needed fillings at that appointment.They booked me for a new appointment a month later in July where I was told they would do all my fillings and replace my crown since it should be in by then. I just called to confirm these details (my appt is for Friday) and was told they don't know if my crown is available and that they wouldn't have time to do the crown at my appointment and also wouldn't be able to do all my fillings because they break for lunch at 1pm and my appt is at 12. I specifically requested to have an appt for all my fillings and my crown and was told that's what this appt was for when I booked it. The woman on the phone didn't apologize at all for this mixup and just kept telling me they can't check if they'll have time until Thursday cuz the doctor isn't in until then. Once they get my crown replaced, I'm never coming back to this office.If you care about getting prompt and reliable care for your teeth, don't go here.UPDATE: After calling them over and over about the status of my crown (they kept promising to call back but didn’t- I had to reach out to them every time except once out of 5 or 6 calls), they finally told me there was an error with the lab and they would have to redo my impression to make a NEW crown. No apologies for this error or any of their other mistakes. This place is the most unprofessional and least organized business I’ve ever seen. I’ve been 2 year olds who are better organized than the staff here. They should be shut down.
My daughter has an appointment at Gardena Western Dental and they never called her, so after 3 hours of waiting I asked them to reshudule her. However, they took several people in front of her. My daughter is disabled so I hope that is not the case. However, I made another appointment and the lady was having a conversation in Spanish about personal things while my daughter stood there for over 7 mins waiting to ask when she was next. The lady was rude and should leave her personal rudeness and prejudices at home. Not good at all
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