This admin side of this office is a joke. My very first appointment I was waiting for over an hour to see the doctor because they had me down under a different appt time than I was told over the phone when I booked it. They also had my name and birthdate wrong in their system. I was then talked into getting some custom trays made for an anti gingivitis at home treatment. Despite being custom made, and only rinsing them in cold water (like instructed), the bottom set is so tight it scrapes up my gums when I use it. So over $1000 and I can’t use them. I’m going to try to get my money back but this place is so disorganized I don’t have high hopes.I also got a temporary crown done at my second appointment in May and still haven't gotten the permanent crown put in. I had an appointment set in June where I was told they would replace my crown and do some fillings. No one told me that my crown never came in, so the appointment was spent waiting for the dentist to see if they could figure out where my crown was and when it would arrive and also not getting any fillings done because of a chart mixup that meant they didn't know I needed fillings at that appointment.They booked me for a new appointment a month later in July where I was told they would do all my fillings and replace my crown since it should be in by then. I just called to confirm these details (my appt is for Friday) and was told they don't know if my crown is available and that they wouldn't have time to do the crown at my appointment and also wouldn't be able to do all my fillings because they break for lunch at 1pm and my appt is at 12. I specifically requested to have an appt for all my fillings and my crown and was told that's what this appt was for when I booked it. The woman on the phone didn't apologize at all for this mixup and just kept telling me they can't check if they'll have time until Thursday cuz the doctor isn't in until then. Once they get my crown replaced, I'm never coming back to this office.If you care about getting prompt and reliable care for your teeth, don't go here.UPDATE: After calling them over and over about the status of my crown (they kept promising to call back but didn’t- I had to reach out to them every time except once out of 5 or 6 calls), they finally told me there was an error with the lab and they would have to redo my impression to make a NEW crown. No apologies for this error or any of their other mistakes. This place is the most unprofessional and least organized business I’ve ever seen. I’ve been 2 year olds who are better organized than the staff here. They should be shut down.
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