Extremely frustrating appointment scheduling system! In the past two weeks, I've contacted several representatives through different phone lines to arrange a return appointment. The staff are always professional, polite, and apologetic, but they are unable to schedule an appointment and attempt to reach my local office. They can never get through. They've sent emails and requested return calls, but nothing has happened. Meanwhile, the automated system continues to send me texts reminding me to book an appointment. I'm on hold yet again. It should not be this hard to schedule a return appointment!
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