On January 2, 2026 I bought money orders to pay some bills with, like I had been doing for awhile. After filling them out to where they were going I put them in the mailbox myself. Somehow someone NOT myself or the company to were they wrote out to was able to go online and request a refund without showing proof of the receipts that come with the money order or even the receipt from the store they were bought from. Once I was made aware they didn't make it to the company they were made out to I then called Western Union about the situation only to hear an automated message saying refund request approved. I lost my mind. HOW ??? I do not understand how this could happen.When you can not buy a money order without ID, phone num., and other personal info. Every agent basically said the same thing this is fraud I am gonna escalate this ticket every phone call I said the same thing please explain this to me How does just a random person have the ability to cash a money order without proof of buying them.. I have been told managers are unavailable to speak with me I have to give it 20 days its being investigated all the while nobody was doing anything. I was able acquire the person name from one of the agents phone call after phone call with being told someone will reach out and then today what a joke Jesus also called manager with Western Union told me that it was a first come first serve situation WHAT!!! it was not 5 days after I bought them someone was asking for a refund and it was approved. I would of never had time to start any kind of process. Then tried to tell me that they received the payment two days after the refund request was made. I know this is a lie I ask for there to be a stop payment on them NEVER done. Then I was told they can't stop payment on them and that there was a team investigating this situation now they tell ME the person who bought the money orders we can't give you anymore info until you have us subpoenaed, because I was not the one who requested the refund.. WELL no crap Because I didn't reqeust a refund I was paying a bill..,.This is crazy and now I am being told that I am just out of the $1,130 and there is nothing I can do about it I have made a police report I have made a claim with Western Union as soon as I found out I went to the store where I bought them I even went to the post office and filed a claim with the postal inspectors office. I should not have to take the loss because I am not the one who messed up. Western Union is the one who is responsible for allowing this to happen more should have been done to prove that the person requesting the money order was the person who bought them or the company they were made out to. If I was to go into a store and cash a money order that was messed with they would refuse so again PLEASE TELL me HOW this is going on right now???????
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